AI in operations
SKC · Technical service · Production 2026 · Chile and Colombia
From technical manuals to answers in seconds
The SKC AI Mechanical Assistant brings knowledge from official manuals directly to the workshop floor through kiosks and a web experience designed for mechanics’ real work.
Operational evidence
From the problem to a capability in use.
The friction
Mechanics had to navigate thousands of pages across brands and models while the documentation team handled repetitive questions.
The decision
Answer in natural language, but only from official manuals and with section and page references to preserve traceability.
The capability
An assistant in Microsoft Foundry available through kiosks and web, managed by SKC and specialized across five equipment brands.
Adoption
The capability was placed where the work happens and operates with monthly quality reviews and human oversight.
Impact
It reduced technical-information search time by 50%, increased mechanic satisfaction by 40% and delivers answers in under three seconds.
Impact
An improvement that can be defended with evidence.
It reduced technical-information search time by 50%, increased mechanic satisfaction by 40% and delivers answers in under three seconds.
- Real operating context
- Traceable decisions
- Capability transferred to the team
